This Privacy Policy describes how we collect, use, and protect your personal information when you use our SMS messaging service. We are committed to protecting your privacy and handling your data responsibly.
By using our service, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
When you sign up for or use our SMS service, we may collect:
- Your mobile phone number
- Your name (if provided)
- Any information you include in messages you send to us
1.2 Automatically Collected Information
When you interact with our SMS service, we may automatically collect:
- Message delivery status and timestamps
- Device type and carrier information (as provided by our SMS delivery provider)
- Opt-in and opt-out records
2. How We Use Your Information
We use the information we collect solely to:
- Send you SMS notifications you have requested or consented to receive
- Process and manage your opt-in and opt-out preferences
- Ensure reliable delivery of messages
- Comply with legal obligations
- Investigate and resolve technical issues or complaints
We do not use your information for advertising, marketing profiling, or any purpose beyond delivering the SMS service you signed up for.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. The only sharing that occurs is strictly necessary to deliver our SMS service.
3.1 Twilio (SMS Delivery Provider)
We use Twilio, Inc. to send SMS messages on our behalf. Your phone number and message content are transmitted to Twilio solely for the purpose of message delivery. Twilio acts as a service provider and is contractually prohibited from using your data for any other purpose.
Twilio’s privacy practices are governed by Twilio’s Privacy Policy.
3.2 Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
4. Data Retention
We retain your personal information only for as long as necessary to provide the SMS service and fulfill the purposes described in this Privacy Policy, or as required by law. Message logs and delivery records are typically retained for up to 90 days unless a longer period is required for legal or compliance purposes.
5. Your Choices and Rights
5.1 Opt-Out
You may opt out of receiving SMS messages from us at any time by replying STOP to any message we send you. After opting out, we will stop sending messages and retain only the records necessary to honor your opt-out preference.
5.2 Access and Deletion
You may request access to the personal information we hold about you, or request that we delete it, by contacting us using the information in Section 8 below. We will respond to your request within 30 days.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Children’s Privacy
Our SMS service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this document. If we make material changes, we may notify you by SMS or through other means. Your continued use of our service after the effective date of any changes constitutes your acceptance of the revised policy.
9. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact us at info@wuulf.org